Terms of Service

Last Updated: May 14, 2025

1. Introduction

Welcome to IELTSJuice.com! These Terms of Service (“Terms”) govern your access to and use of the IELTSJuice website and all the educational services we offer, including our online courses, one-to-one classes, writing assessments, IELTS mock tests, and any other features or content (collectively, the “Services”). By using our Website or Services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our Website or Services.

IELTSJuice.com is operated by Juice Academy, a company registered in Canada (1351688 B.C. LTD., based in Coquitlam, BC, Canada). In these Terms, “IELTSJuice”, “we”, “us”, or “our” refers to this company. “You” or “User” refers to any person accessing our Services. These Terms form a binding agreement between you and us – please read them carefully.

Eligibility: Our Services are primarily intended for adult learners. By using IELTSJuice, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction). If you are under 18 and preparing for IELTS, you may use our Services only with the involvement and consent of a parent or legal guardian, who must also agree to these Terms on your behalf. We expect all users to provide truthful information about their age and identity.

Respectful Use: IELTSJuice is dedicated to providing a positive and inclusive learning environment. By using our Services, you agree to interact respectfully with our instructors, staff, and other students. Discrimination or harassment of any kind – including on the basis of race, ethnicity, nationality, gender, religion, or other personal characteristics – is strictly prohibited. We reserve the right to refuse or terminate service for anyone who violates these standards of conduct.

2. Description of Services

IELTSJuice offers a range of educational products and services to help you prepare for the IELTS exam. Our Servicesinclude, but are not limited to:

• One-to-One Classes: Live, individualized IELTS preparation sessions with our instructors (e.g., private tutoring or coaching sessions). These classes may be purchased as packages or single sessions, and scheduling is usually arranged in advance.

• Writing Assessments: Professional evaluation of your IELTS writing tasks (essays, reports, letters). You can submit your written work through our platform, and our experts will provide corrections, feedback, and band score estimates to help you improve.

• IELTS Mock Tests: Simulated IELTS exams (covering Listening, Reading, Writing, and/or Speaking) that you can take to gauge your readiness. We offer feedback and scoring for these mock tests to mirror the real exam experience.

• Self-Paced Courses: Online IELTS preparation courses that you can start and progress through at your own pace. These may include video lessons, practice quizzes, and other interactive materials through our LearnDash LMS on the Website.

• Additional Resources: We also provide free content and tools, such as AI-assisted practice lessons, placement tests, IELTS score calculators, and a blog with IELTS tips. Some resources are available without an account, while others require registration.

All our Services are provided for the purpose of helping you learn and improve your IELTS skills. We continuously update and enhance our offerings to provide high-quality, up-to-date content. Please note that while we strive to closely simulate the IELTS exam and provide expert guidance, IELTSJuice is not affiliated with or endorsed by the official IELTS test administrators (the British Council, IDP Education, or Cambridge English). We are an independent academy. “IELTS” is a registered trademark of those organizations, and any use of the term on our Website is solely for descriptive purposes.

3. Account Registration and Security

To access many of our Services (such as purchasing a course or submitting a writing task), you will need to create an account on IELTSJuice.com. When you register an account, you agree to:

• Provide Accurate Information: You must provide a valid email address, your real name, and correct contact information (including phone number if required) during signup. This information is used to manage your account and communicate with you. Please ensure that the details you provide are truthful, current, and complete.

• Keep Your Credentials Secure: You will set a password for your account. It is your responsibility to keep your account login details confidential. Do not share your password with anyone else. If you suspect any unauthorized use of your account, notify us immediately at our support email. IELTSJuice is not liable for any loss or damage arising from your failure to safeguard your account information.

• One Account Per Person: You should not create multiple accounts for yourself or impersonate others. Each student should generally have a single account. We reserve the right to suspend or merge duplicate accounts if found.

• Account Responsibility: All activities performed under your account are your responsibility. Ensure that you sign out after finishing using the site, especially when using a public or shared device. We may assume that any actions taken through your account were done by you.

We value your privacy and security. Any personal information you provide to us during registration or use of the site will be handled in accordance with our Privacy Policy (please read it to understand how we manage your data). We do not share your login credentials with any third party.

4. Acceptable Use and User Conduct

By using IELTSJuice, you agree to use our Services in a lawful and respectful manner. To maintain a safe and productive learning environment, you must not:

• Engage in Illegal or Harmful Activities: Do not use the Website or Services for any unlawful purpose or to promote illegal activities. This includes attempting to hack the site, spread malware, or circumvent security measures. You also should not use our platform to transmit any harmful or disruptive content (such as viruses, spam, or phishing scams).

• Infringe on Others’ Rights: Do not upload, post, or share content that infringes on the intellectual property or privacy rights of others. For example, you shouldn’t post copyrighted material you don’t have permission to use, or share someone else’s personal information without consent.

• Misuse Interactive Features: If our platform allows any user-generated content (such as comments, forum posts, or uploading of assignments), you must use these features responsibly. Do not post inappropriate, offensive, or irrelevant content. Avoid using profanity or content that is obscene, defamatory, or harassing. Remember that others using IELTSJuice are here to learn—help us keep the community positive and focused on education.

• Cheating or Misrepresentation: The goal of our Services is to help you genuinely improve. You agree not to cheat or falsify results in any practice tests or assignments. For example, in a mock test, you won’t use unfair aids and then claim a higher score, etc. Honesty will ensure you get accurate feedback and improvement. Also, if participating in live classes, you should not misrepresent your identity or pretend to be someone else.

• Interfere with Others’ Experience: Do not engage in any behavior that disrupts or negatively affects other students’ ability to learn. This includes trolling, spamming other users or instructors with inappropriate messages, or any attempts to sabotage classes or content.

If you violate these conduct rules or any other aspect of these Terms, we reserve the right to take appropriate action. This may include warning you, removing or editing offending content, suspending your access to certain features, or in severe cases, terminating your account. We would rather not have to do that, so please follow the rules and help foster a friendly learning atmosphere. If you observe someone violating these rules, you can report it to our support team.

5. Payments and Fees

Many of our Services (such as one-to-one classes, detailed writing assessments, mock test evaluations, and premium courses) require payment. By purchasing any service, you agree to pay the listed fees and any applicable taxes. All prices will be clearly indicated on our Website in the relevant section of the Service (for example, on a course enrollment page or service description page).

Payment Methods: We accept payments through our integrated PayPal payment gateway. This means you can pay using your PayPal account or supported credit/debit cards (such as Visa or MasterCard) via PayPal’s processing. In some cases, we may offer additional local payment options for certain regions (e.g., local bank transfer for specific countries), but these will be communicated clearly if available. All transactions are processed securely by PayPal or the relevant payment provider. We do not collect or store your credit card numbers or bank account details on our servers.

After a successful payment, you will receive an email confirmation or receipt. If you have any issues during payment (for example, your card is charged but you do not get access to the course), please contact us at our support email and we will resolve the issue as soon as possible.

Currency: Unless otherwise stated, all fees are listed in U.S. Dollars (USD) (or in another specified currency applicable to your region). You are responsible for any currency conversion fees or charges that your bank or card issuer may apply.

6. Refund Policy

We want you to be satisfied with our Services and we understand that sometimes things might not work out as expected. Our refund policy is as follows:

• One-to-One Classes (Private Sessions): If you purchase one-on-one IELTS tutoring sessions, we allow a trial period for your peace of mind. If you are not satisfied with your one-to-one classes within the first three sessions, you may request a full refund for the remaining sessions or ask for a change of instructor (teacher). In other words, up to and including your third session, if you feel the service isn’t meeting your expectations, let us know – we will either assign a different teacher if you prefer to continue, or issue you a refund for the unused classes, no questions asked.

• Self-Paced Online Courses: For pre-packaged online courses that you purchase and work through at your own pace, we offer a 72-hour (3-day) satisfaction guarantee. If you buy a course and find that it’s not what you expected or you are unhappy with it for any reason, you can request a full refund within 72 hours of your purchase date. Simply email our support team within that timeframe, and we will process the refund promptly.

• Writing Assessments and Mock Tests: These services involve delivering personalized feedback and therefore are generally non-refundable once the service has been delivered. For example, if you submit an essay for correction and we have already provided detailed feedback, we cannot undo that work. However, if you encounter a serious issue (such as not receiving your feedback, or a quality concern with the feedback), please reach out to us. We are committed to fairness and will address concerns on a case-by-case basis, which could include re-evaluation of your work or other remedies. If you purchased a bundle of multiple assessments or tests and are unsatisfied after the first one, let us know and we will consider a fair resolution (possibly a partial refund for the unused portion).

• After the Refund Period or Course Usage: If more than 72 hours have passed since your course purchase, or if you have already accessed a significant portion of the course content (for example, completed several lessons or downloaded materials), the course generally becomes non-refundable. Similarly, for one-to-one classes, if you have gone beyond the third session, we will assume you are satisfied and continuing by choice – further sessions will not be refunded. Exceptions to this policy (for extenuating circumstances) are at the sole discretion of IELTSJuice. We understand life happens – if you believe you have a special case (e.g., a medical emergency preventing you from continuing), please discuss it with us, and we will try to find an amicable solution.

How to Request a Refund: To request a refund or credit, you should contact us via email at support@ieltsjuice.com, providing details of your purchase (date, service, and reason for refund request). If your request meets the above conditions, we will process the refund to your original payment method. Please note that refunds may take several business days to appear on your statement, depending on your bank or credit card company.

We are committed to customer satisfaction. Abuse of the refund policy (for example, consuming significant course content and then requesting a refund without valid reason) is not permitted. Such cases will be evaluated for potential denial of refund. But overall, our goal is to be fair and ensure you either achieve your IELTS preparation goals with us or are not out-of-pocket if our service truly did not meet your needs.

7. Intellectual Property and Content Use

All content provided on IELTSJuice.com – including text, videos, images, graphics, course materials, software, and site design – is the intellectual property of IELTSJuice (Juice Academy) or our content suppliers, and is protected by copyright, trademark, and other intellectual property laws. This includes our custom lessons, practice questions, recorded class videos, and any original materials we have created for your IELTS preparation.

By enrolling in our courses or using our content, we are granting you a personal, non-transferable, limited license to access and use the materials for your own educational purposes only. This means you can watch the videos, read the lessons, download provided worksheets, and otherwise use the content for your IELTS study. However, you do not have the right to redistribute, resell, publish, or share our content with anyone else who is not licensed to use it. For example, you should not upload our videos to another site, or share course PDFs publicly, or use our content to create your own course without permission. Any such actions are a violation of these Terms and may also infringe copyright law.

Likewise, our brand name and logo “IELTS Juice” and related graphics are trademarks of Juice Academy. You may not use our trademarks, logos, or branding materials without prior written permission, except as allowed by law (such as referring to our company in an honest review or news article).

We respect the intellectual property rights of others as well. If as part of our courses we reference or use third-party materials (for example, excerpts from an IELTS practice book or a public YouTube video for educational commentary), we do so under fair use or licensing agreements. We do not provide full copies of third-party IELTS books or tests; instead, we create original practice content or guide you on using official materials properly. If you believe that any content on our Website infringes your copyright or other IP rights, please notify us with details, and we will promptly investigate and remove or disable access to the infringing material if necessary.

User-Submitted Content: In some cases, students may submit content to our site (for example, posting a comment on a blog, or submitting an essay for feedback, or participating in a forum). By submitting content, you affirm that you have the right to share that content and you grant IELTSJuice a license to use it for the purposes of providing the Service to you and other users. We will not share your personal work publicly without your consent; any sharing of student work (like using an essay answer as a good example for other students) would be done anonymously unless you give permission otherwise. You retain ownership of your own submissions, but you give us a permission to store and use them for providing feedback, and to anonymize and aggregate them for improving our services, in line with our Privacy Policy.

8. Availability of Services

We strive to keep IELTSJuice.com and all of our Services running smoothly and accessible at all times. However, we cannot guarantee uninterrupted availability. From time to time, our Website or certain Services may be temporarily unavailable due to scheduled maintenance, technical issues beyond our control (like hosting server downtime), or updates/upgrades being implemented. We will try to schedule maintenance during low-usage hours and post notices if there is planned downtime.

No Guarantee of Results: While we commit to providing high-quality IELTS training and resources, we do not guarantee that using our Services will result in a specific outcome, such as passing the IELTS exam or achieving a particular band score. Success in IELTS depends on many factors including your effort, starting skill level, and exam conditions. Our role is to support and guide you, but we cannot promise a particular result. Use of our Services is not a guarantee of IELTS certification or improvement; rather, it significantly aids in preparation.

Technical Requirements: You are responsible for ensuring you have the necessary equipment and internet access to use our online Services. For example, a stable internet connection is required for live one-to-one sessions and for streaming course videos. We are not liable for issues arising from your hardware, software, or internet connectivity. If you have technical difficulties that you believe are caused by our platform, let us know and we will assist in troubleshooting.

Third-Party Links and Content: Our Website may contain links to third-party websites or resources, such as blog references or external practice tools. We provide these links for convenience or further information. However, we do not have control over third-party sites and thus cannot be responsible for their content, policies, or availability. Accessing any third-party link from our site is at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

9. Disclaimer of Warranties

IELTSJuice is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we (Juice Academy) disclaim all warranties, express or implied, in relation to our Services. This includes, but is not limited to: implied warranties of merchantability (fitness of our service for a particular purpose), non-infringement, and any warranties that might arise from a course of dealing or performance.

In plain language, while we work very hard to ensure the content is accurate, up-to-date, and beneficial, we do not make any promises or guarantees about the completeness, reliability, or accuracy of our content or that the Services will meet your specific needs. For example, we do not guarantee that:

• The website will be error-free or uninterrupted at all times.

• Any specific IELTS score or outcome will be achieved by using our preparation courses.

• The quality of any course, lesson, or teacher will meet every user’s personal expectations (though we strive to provide top quality and we do offer refunds/adjustments as per our policy if something is seriously not satisfactory).

Any reliance you place on our content and services is at your own discretion and risk. We provide educational guidance and practice, but ultimately you are responsible for how you use the information and for your exam performance.

10. Limitation of Liability

To the maximum extent permitted by law, Juice Academy (IELTSJuice) and its directors, officers, employees, and instructors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of (or inability to use) our Website and Services. This includes, for example, damages for loss of profits, loss of data, personal injury, or property damage that might result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to our records or Services.

In simpler terms, if something goes wrong or you are dissatisfied, our liability to you is limited. If we are found liable for any claim arising from your use of our Services, our liability will be limited to the amount you have paid us for those services (if any) in the last six months, or if greater, to the minimum amount the law specifies. In many cases, this means if you paid $100 for a course and something went wrong, the most we might owe you is $100 (aside from any refunds we might issue per our policy). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not fully apply to you — but in such cases, our liability will be limited to the greatest extent permitted by law.

Please understand that we are an educational service provider. We cannot be responsible for things outside our control, and we do not assume liability for how you implement what you learn or for external factors affecting your exam results. Your statutory rights (e.g., consumer rights under law) are not affected by this limitation of liability.

11. Termination of Service

You are free to stop using IELTSJuice Services at any time. Similarly, we reserve the right to suspend or terminate your access to our Website or Services under certain circumstances, such as:

• If you violate any of these Terms of Service or engage in conduct that is harmful to other users, our community, or our business.

• If we suspect your account has been compromised, is being used fraudulently, or in ways that may pose a security risk. (In such cases, we might suspend access until the issue is resolved.)

• If required by law or due to unexpected technical or security issues.

If your account is terminated or suspended by us due to your breach of these Terms, you may not be entitled to a refund for any unused services, subject to our discretion. We may also bar you from creating a new account or accessing the Services in the future. We will generally give a warning or notice before termination, except in severe cases of misconduct.

Upon termination of your account (whether by you or by us), the following will occur: (a) your right to use the Services will cease immediately, and your access to your account will be disabled; (b) you should stop using any downloaded or saved content from our courses and destroy any copies in accordance with our intellectual property rules; (c) your data will be handled as described in our Privacy Policy (we may retain certain information as required by law or for legitimate business purposes).

Sections of these Terms that by their nature should survive termination (such as intellectual property rights, disclaimers, limitation of liability, governing law, etc.) will continue to be in effect even after your access to the Service has ended.

12. Changes to These Terms

We may update or modify these Terms of Service from time to time. Reasons for updates may include changes in our Services, changes in law, or improvements in clarity. If we make significant changes, we will notify users by posting the updated Terms on our Website with a new effective date, and by highlighting the changes in an announcement or via email (if you have an active account). It is your responsibility to review the Terms periodically for any modifications.

By continuing to use the IELTSJuice Website or Services after changes to the Terms are posted, you agree to be bound by the updated Terms. If you do not agree with the revised terms, you should discontinue use of the Services.

13. Governing Law and Dispute Resolution

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of Canada and the provincial laws of British Columbia, without regard to its conflict of law principles. This governing law will apply regardless of where in the world you live or from where you use our Services.

If you ever have a legal dispute with IELTSJuice, we encourage you to contact us first and seek an informal resolution. Most questions or issues can be resolved through our support team. However, if a legal dispute arises that cannot be resolved amicably, it will be subject to the exclusive jurisdiction of the courts located in the Province of British Columbia, Canada. By agreeing to these Terms, you consent to the jurisdiction of those courts for any such disputes.

Please note that as a consumer, you might have certain mandatory rights in your country of residence that allow you to bring claims in that country under its laws (especially if you are an EU resident). These Terms are not intended to override any such rights that cannot be waived by agreement. But in most cases, because we are a Canadian-based service, Canadian law will apply.

14. Contact Information

We are here to help you have a positive experience with IELTSJuice. If you have any questions about these Terms, or if you need to contact us for any reason (including legal notices), you can reach us at:

• Email: support@ieltsjuice.com

• Mailing Address: Juice Academy (IELTSJuice), 1918 Como Lake Ave, Coquitlam, BC, V3J 3R3, Canada.

• Contact Form: You may also contact us via the form on our Website’s contact page.

We will do our best to respond promptly and address your concerns.

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Thank you for reading our Terms of Service. By adhering to these guidelines and rules, you help us maintain a great learning platform for everyone. We appreciate your trust in IELTSJuice for your IELTS preparation and are dedicated to supporting you on your journey to achieve your goals. Good luck with your studies and the IELTS exam!