Privacy Policy

Last Updated: May 14, 2025

Introduction

IELTSJuice.com (the “Website”) is operated by Juice Academy, a Canadian company (registered as 1351688 B.C. LTD. in British Columbia, Canada). We are committed to protecting your privacy and handling your personal information in a transparent and respectful manner. This Privacy Policy explains what data we collect from you, how we use and store it, and your rights regarding this data. By using our Website and services, you agree to the collection and use of information as outlined in this policy.

International Users: Our services are available globally, but we do not specifically target or tailor the Website to any particular country or region’s laws (for example, we do not actively target users in the European Union or any other specific jurisdiction). We operate under Canadian law and privacy standards. Regardless of where you are from, we strive to respect your privacy. If you are an international user with specific privacy rights under your local laws, you may contact us with any concerns or requests regarding your data.

Data We Collect

We collect only the information that is necessary to provide and improve our educational services. This includes:

• Personal Identifying Information: Your name, email address, and phone number, which you provide when creating an account or purchasing a service.

• Course and Exam Information: Information related to your IELTS preparation and usage of our services, such as your test scores, answers to practice questions or mock tests, writing submissions for assessment, and any feedback you provide. This helps us personalize your learning experience and track your progress.

• Usage Data: Like most websites, we collect technical data when you interact with our site. This may include your IP address, browser type, device information, pages visited, and timestamps of visits. We collect this data through cookies and similar technologies (explained below) to understand how users use our Website and to improve functionality.

• Communication Data: If you contact us (for example, via email or contact forms), we may keep a record of that correspondence and any information you share during the communication (such as questions or feedback). This helps us address your inquiries and improve our customer support.

Children’s Privacy: Our Website and services are intended for adult learners. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can remove it. (Users under 18 may use our services only with parental consent, as our Terms of Service require users to be adults in most cases.)

How We Use Your Data

We use the collected information for the following purposes:

• Providing and Personalizing Services: Your data allows us to deliver the courses and services you sign up for. For example, we use your personal details to create your account and enroll you in courses. We use your exam-related answers and scores to provide feedback, tailor lesson plans, and recommend study materials suited to your needs. Personalizing your learning experience helps you progress more effectively.

• Communication: We use your contact information (email and occasionally phone) to communicate with you about your account or services. This includes sending confirmation emails, reminders for classes or tests, updates on course content, and important announcements. We may also send newsletters or promotional offers about new courses or features, but you can opt out of marketing emails at any time if you prefer.

• Service Improvement: The data about how you use our Website (e.g. which pages or lessons are most popular, or general performance trends from mock tests) helps us improve our platform. We analyze this information to fix technical issues, enhance user interface and content, and develop new features and services that benefit our students. Feedback you provide (such as survey responses or direct comments) is also used to improve our offerings.

• Customer Support and Feedback: If you reach out with questions or issues, we will use the information you provided and information about your account to help resolve your problem. Additionally, we might use your feedback or success stories (with your consent or after removing personal identifiers) to inform others about our services or to improve our content.

• Legal Obligations and Enforcement: In rare cases, we may need to use or disclose your information to comply with legal obligations (for example, responding to a lawful request by authorities) or to enforce our Terms of Service (such as investigating misuse of our platform). We will only do so when necessary and as permitted by law.

We do not sell your personal information to third parties. We only use your data for the purposes above and as described in this policy. If we plan to use your data for any new purpose not outlined here, we will update this Privacy Policy and, if necessary, seek your consent.

Cookies and Third-Party Services

Our Website uses cookies and similar tracking technologies to provide a smooth user experience and to analyze how the site is used. Cookies are small text files placed on your device that help the site remember your preferences and activity. For example, cookies allow you to stay logged in as you navigate through different parts of the site, and they help us gather aggregate data about site traffic.

You can control or disable cookies through your browser settings. However, please note that if you disable cookies, some features of our Website (such as course progress tracking or interactive features) may not function properly.

We also integrate a few third-party services into our platform to enhance your learning experience and handle certain functions. These third parties may collect data as part of providing their services. Key examples include:

• Embedded YouTube Videos: We sometimes include educational videos on our site through YouTube embeds. When you watch an embedded YouTube video on IELTSJuice.com, YouTube (a service by Google) may collect certain information about your viewing (such as your IP address, and possibly set cookies) just as it would if you visited YouTube directly. These YouTube interactions are governed by Google’s privacy policies. We do not receive personal data about your YouTube viewing, but by using these video features, you are also subject to YouTube/Google’s data practices. If you prefer not to share data with YouTube, you may choose not to play the videos.

• Payment Processing via PayPal: All payments for our services (such as course fees or class fees) are processed securely through PayPal. When you make a purchase, you will be redirected to PayPal’s platform or an embedded PayPal form to enter your payment details. IELTSJuice.com does not see, collect, or store your sensitive financial information (such as credit card numbers or bank accounts). PayPal may collect and process your payment data for the purpose of completing the transaction. Any information you provide to PayPal is handled according to PayPal’s own Privacy Policy. We receive from PayPal only a confirmation of payment and basic details needed to fulfill your order (for example, that a payment was made, the amount, and your name/email to match it with your account). This ensures your financial data stays secure with the payment processor.

• Analytics and Site Tools: We may use common analytics tools (for example, Google Analytics or similar) to gather anonymous information about how users navigate our site (e.g., which pages are visited, how long is spent on pages). This information helps us understand user behavior and improve our content. These analytics services may use cookies or scripts to collect usage data (as described under “Usage Data” above), but they do not identify you personally to us. The data is aggregated and used purely for statistical analysis. Google Analytics, if used, operates under Google’s privacy terms. You can opt out of Google Analytics tracking by using browser add-ons if you wish.

We make sure that any third-party tools or plugins we use are reputable and compliant with privacy standards. However, we do not control these third-party services and their privacy practices. We encourage you to review the privacy policies of YouTube, PayPal, or any external services we utilize for more information on how they handle your data.

How We Store and Protect Your Data

Data Storage: Your personal data is stored on secure servers managed by us and our hosting providers. We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorized access, and disclosure. This includes using encryption, secure network protocols (HTTPS), and up-to-date security software. For example, when you log in or enter information on our site, that transmission is encrypted. Our staff and any service providers with access to personal data are subject to confidentiality obligations.

No Storage of Financial Data: As noted, we do not store any of your payment card details on our servers. All transactions are handled by PayPal on their secure systems. We simply record the fact that a payment was completed and the service you purchased, but not your card or bank details.

Data Retention: We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. For most user account data (name, email, phone, and course records), this means we keep it while your account is active and for a reasonable period thereafter. Specifically, IELTSJuice may periodically review and delete or anonymize data that is no longer needed. For example, we may remove or anonymize identifying information (like your name or email) from exam submissions or course records after one year, while retaining the non-personal content (such as an essay answer without any name attached) for educational purposes. Anonymized data (data that no longer identifies you) may be kept indefinitely, since it contains no personal identifiers and may be useful for statistics or improving our materials. If you wish to have your personal data deleted sooner, you have the right to request deletion as described below.

User Accounts: If you decide to close your account or discontinue using our services, you can contact us to request deletion of your personal data. We will remove or anonymize the personal information associated with your account, except for data we are required to keep for legal reasons (for instance, records of transactions for financial reporting or audit). Keep in mind that removal from our active database may not mean immediate deletion from all backups, but we will ensure that your data is not retained in active use.

Despite our best efforts in protecting your data, it’s important to remember that no method of data transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security of information. In the unlikely event of a data breach that affects your personal information, we will notify you as required by applicable laws.

Sharing and Disclosure of Information

We treat your personal information with care and do not share it with third parties except in the following circumstances:

• Service Providers: We may share some of your personal data with trusted third-party service providers who help us operate our Website and provide our services. For example, we may use an email service to send newsletters or class reminders, or use a cloud hosting provider to store data. These providers only receive the information necessary to perform their functions (for example, your email address for the email service) and are contractually obligated to protect your data and use it only for the specified purpose.

• Legal Compliance: If required by law or valid legal process (such as a court order, subpoena, or government request), we may disclose certain information. We will only do so to the extent that is necessary to comply with the law. Additionally, if we need to disclose information to enforce our Terms of Service or protect our rights, we will do so in accordance with applicable law (for example, providing information to law enforcement if someone is using our site for unlawful activities).

• Business Transfers: If IELTSJuice (Juice Academy) is involved in a merger, acquisition, sale of assets, or other business reorganization, user information might be transferred to the successor or new owner as part of that deal. If that happens, we will ensure that the new owner is bound to respect the privacy commitments we have made here, and we will notify users (for example, via email or a notice on our site) of any such change in ownership of personal information.

• With Your Consent: In cases where you have given us explicit permission to share your information, we will do so as instructed. For example, if you give a testimonial or success story and agree that we can share it publicly, we might post it on our site or social media. Even then, we would typically anonymize or use only your first name or initials unless you’ve agreed to use your full identity.

Importantly, we do not sell or rent your personal information to any third-party for their marketing or any other purposes. We also do not share your personal details with third parties for their own independent use except as described above. Any third parties who have access to data (like our service providers) are required to handle it in a manner consistent with this Privacy Policy and with appropriate confidentiality and security measures.

Your Rights and Choices

We aim to give you control over your personal information. Depending on where you live, you may have certain legal rights regarding your data. While our service is not tailored to any specific jurisdiction’s privacy law, we will do our best to honor reasonable requests regarding privacy. Some of the choices and rights you have include:

• Access and Update: You can log into your IELTSJuice account at any time to access or update the personal information in your profile. For example, you can change your email address or phone number if it’s incorrect or outdated. If any information that you cannot update yourself is inaccurate, please contact us and we will help correct it.

• Opt-Out of Communications: If you no longer wish to receive our newsletter or promotional emails, you can unsubscribe using the link provided in those emails. For critical service or account-related emails (such as password resets or class reminders), note that you cannot opt out because those are necessary for using our services. However, we will not send these types of emails unless necessary.

• Account Deletion: You have the right to request deletion of your account and associated personal data. As noted in the Data Retention section, you may contact us to request we delete your personal information. We will remove the data that we are not legally required to keep and will confirm once the process is completed. Keep in mind that once your data is deleted, your account will be closed and you may lose access to any courses or progress under that account.

• International Data Rights: If you are located in certain regions (such as the European Economic Area or California), you may have additional rights such as the right to request a copy of all data we hold about you, or to restrict certain processing of your data. While IELTSJuice.com does not specifically fall under those jurisdictions, we value all our users. If you have such a request, please reach out to us and we will try to accommodate it in line with applicable laws and our capabilities.

Please note that for security reasons, when you exercise certain rights (like requesting access or deletion), we may need to verify your identity to ensure we are fulfilling the request for the correct person. This might involve asking you to contact us from the email address associated with your account or other verification steps. We will respond to privacy-related requests within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the updated policy on this page and update the “Last Updated” date at the top. If the changes are significant, we may also provide a more prominent notice (such as a banner on the Website or an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes to this policy signifies your acceptance of the updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. We are here to help and take privacy questions seriously. You can reach us at:

• Email: support@ieltsjuice.com

• Mail: IELTSJuice (Juice Academy, 1351688 B.C. LTD.), 1918 Como Lake Ave, Coquitlam, BC, Canada.

• Website Contact Form: You may also send us a message through the contact form on our website.

We will gladly assist you and address any issues to the best of our ability. Thank you for trusting IELTSJuice with your learning journey – we are committed to keeping your personal information safe and secure.