Dear Sir or Madam,
I am writing to you regarding a situation that leads me to miss my flight on June 20, 2021. I feel the urge to bring to your attention the details of this situation. Allow me to elaborate on exactly what happened.
I am a university professor and I was visiting Huston on a one‐day‐trip to give a lecture at the university. On my return flight, I was using the facilities that your airport has provided for resting inside the airport. Unfortunately, the automatic door of the facility got stock and no one could open the door manually. Moreover, there was no telephone or any other facility to inform related authorities to help us with this matter. This resulted in my delay and I missed my flight. As a result, I lost all my next‐day‐classes and since the situation was unexpected, I could not notify the university beforehand.
I trust you can empathize with my situation. I am expecting you to prepare some communication facilities inside different areas in the airport so that in cases of emergency, people can notify the responsible unit. I hope that by taking prompt action, no one would get stock in such situation in the future.
Your timely attention to this matter is needed,
Sincerely,