IELTS Writing Task 1 letter sample 3184 – Band 6.0

General Training IELTS Writing Task 1 - Letter

You should spend about 20 minutes on this task.

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter:

Describe the complaints that have been made

Say why the reception area is important

Suggest how the reception area could be improved

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Task 1 Letter, Work and Employment, Writing samples, Writing topics

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Disclaimer

The writing sample displayed here is the work of IELTS candidates and has been assessed by our team for guidance and practice purposes. These scores are not official IELTS scores.

Candidate’s Response:

Dear Mr Smith

I am writing to you concerning some complaints which have been made in the reception area.

The complaints mainly are related to the lack of chairs in the reception area in which visitors had to stand for a length of time. It causes cistomers to be tired and upset which lead to behaving badly to other people in the reception.

Moreover, there is a sole person in the reception dealing with the requests of visitors, leads to being overcrowded and the environment is being noisy.

The reception area is of paramount importance because it is the first step of the company which everyone enters as a result when every person is being faced with such condition he or she could get a negative attitude towards the company, customers think that the service of company is not excellent in order to trust the company.

For improving the reception area, firstly, a great deal of chairs should be added to place every person who will arrive there. In addition, some staffs should be provided in the reception to handle the requests and have acceptable cooperation to each other in order to speed up the requests and avoiding of being over crowded in the reception.

I am looking forward to seeing these changes in this area

Best wishes

218 words

Presented By: Shahab Hosseinzadeh

April 24, 2024

This is an IELTS writing band 6.0 sample



Disclaimer

The writing sample displayed here is the work of IELTS candidates and has been assessed by our team for guidance and practice purposes. These scores are not official IELTS scores.

Assessor’s Comment

Thank you indeed for writing this letter. This is a formal letter to a person in a managerial position; it has to adopt a formal tone and maintain it throughout the letter with more appropriate structures/words.

Kasra Sharifan

IELTS Writing Band Descriptors:

Task Achievement (GT)

7.0 covers the requirements of the task

6.0 there may be inconsistencies in tone

7.0 clearly presents and highlights bullet points but could be more fully extended

9.0 presents a clear purpose

6.0

Coherence and Cohesion

7.0 logically organizes information and ideas

6.0 there is a clear overall progression

6.0 uses cohesive devices effectively, but cohesion within and/or between sentences may be faulty or mechanical

6.0 may not always use referencing clearly or appropriately

6.0 uses paragraphing, but not always logically

6.0

Lexical Resource

6.0 uses an adequate range of vocabulary for the task

6.0 attempts to use less common vocabulary but with some inaccuracy

6.0 makes some errors in spelling and/or word formation

6.0 they do not impede communication

6.0

Grammatical Range and Accuracy

6.0 uses a mix of simple and complex sentence forms

6.0 complex sentences have the same accuracy as the simple ones do

6.0 makes some errors in grammar and punctuation

6.0 errors rarely reduce communication

6.0

Feedback:

Thank you indeed for writing this letter. This is a formal letter to a person in a managerial position; it has to adopt a formal tone and maintain it throughout the letter with more appropriate structures/words.

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The 6.0 sample upgraded to 7.0+

Dear Madam

I hope this letter finds you well. I am writing to address the concerns raised regarding the reception area and provide suggestions for improvement.

Several complaints have been received, citing issues such as a lack of cleanliness, outdated decor, and insufficient seating in the reception area. Visitors have expressed dissatisfaction with the current state, emphasizing its negative impact on their initial perception of our company.

The reception area holds significant importance as it serves as the first point of contact for visitors, shaping their initial impression. A welcoming and well-maintained reception area not only reflects positively on our company's professionalism but also contributes to a positive overall visitor experience.

To address these concerns, I recommend implementing a regular cleaning schedule, updating the decor to a more modern and inviting style, and enhancing seating arrangements for the comfort of our guests. Additionally, introducing a streamlined visitor management system could contribute to a more efficient and organized reception process.

I believe these improvements will not only address the complaints received but also elevate the overall visitor experience. I am available to discuss these suggestions further and collaborate on the implementation plan. Thank you for your attention to this matter, and I look forward to contributing to the enhancement of our reception area.

Sincerely,

213 words

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